At Axis Active, we want every purchase you make to be a positive experience. If for any reason you are not completely satisfied with your product, we offer the possibility of a return under the following conditions:
Return Conditions
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The product must be returned within 14 calendar days from the date of receipt.
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The item must be unused, undamaged, and in its original packaging.
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It must be accompanied by the invoice or proof of purchase.
Return Process
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Contact us via email or phone to register your return request.
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Send the product to our address following the instructions provided by our team.
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Once the condition of the product has been verified, a refund or replacement will be processed according to your preference.
Shipping Costs
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If the return is due to a defect or an error on our part, we will cover the shipping costs.
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If the return is for personal reasons (change of mind, size, color, etc.), the shipping costs are covered by the customer.
Refunds
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Refunds will be processed within 7 business days after the returned product has been received and verified.
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The amount will be refunded using the same payment method used for the purchase.